Posts Tagged ‘employee empowerment’

Telecommuting: A Win-Win Situation

The work-from-home business model continues to grow and gain traction among many successful and growing companies.  Each year, FlexJobs publishes a list of the 100 employers who posted the most work-at-home and remote jobs in the preceding 12 months – Austin-based computer giant, Dell, ranks #3 on that list.  Overall, in 2013 FlexJobs reported a 25% increase in mobile or work-at-home jobs, mostly because technology has made it practical to do more kinds of work remotely. So, what are the advantages of allowing employees to buck the traditional work environment and seek their own personal office sanctuary at home, in […]

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MVP Spotlight: Worry-Free Bookkeeping

MVP Spotlight: Worry-Free Bookkeeping

Carol Ezell joined the ProLedge family less than two years ago.  With over 20 years of accounting experience, Carol is a strong weapon in the ProLedge arsenal providing confident experience, sincerity and know-how to our client base.  We asked Carol to share some of her knowledge of the business and spotlight what makes ProLedge a unique and effective bookkeeping solution for the small business community. Q: Give a brief description of the day-to-day responsibilities of an Account Manager at ProLedge. A: As an Account Manager I am responsible for all aspects of the client relationship.  I am available to serve […]

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MVP Spotlight: Experience

MVP Spotlight: Experience

 Today our MVP spotlight shines on Melissa Fletcher, a ProLedge Account Manager and accounting veteran with over 25 years combined experience in public accounting, as well as, an industry controller. Q: What are your primary responsibilities at ProLedge, Melissa? A: I am the primary contact for the client list assigned to me. When I take on a new client, the first order of business is to meet in person (or virtually) to understand their needs. After that, I am responsible for the quality and timeliness of the ongoing work the ProLedge team performs for said client. Ultimately, I am responsible […]

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ProLedge Spotlight: Bookkeeping Advice From One of Our MVP’s

ProLedge Spotlight: Bookkeeping Advice From One of Our MVP’s

Another tax season has come and gone.  We survived! Here are a few tips to make your 2013 tax filing process more of a breeze (and less gale force winds): Don’t push your bookkeeping aside until the end of the year. Let somebody else do it! Hire an affordable payroll service provider and/or CPA to take care of any potential IRS/tax issues and responsibilities. Remote bookkeeping services, such as ProLedge, will likely cost less than having a full time employee in-house and will deliver the same results. Consider onsite training and/or consulting for current in-house bookkeeping employees on better bookkeeping […]

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Happy Employees Are the Secret to Success.

The jobs site CareerBliss.com analyzes 50,000 company reviews and evaluations it receives each year from employees.  The most content workers in the U.S. credit their happiness to first-rate employee incentives, ample benefits, career advancement programs, and great work-life balance. Happy employees save companies money, provide excellent customer service, make fewer mistakes and work more efficiently. What are you doing to create a happy work environment for your employees? Here are a few ideas to keep your team in high spirits and your profit margins growing: 1. Pay your employees accurately and on-time.  Every time. Create staffing worksheets to inform full […]

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The Measure of Success

Developing a system of business metrics is the key to competitive advantage and sustained success. Most companies utilize a variety of general metrics that allow upper-management to track overall financial performance of the business – compared to previous months, years and competitors.  But when drilling down into these numbers for specific insight into business drivers, it’s important to have customized performance metrics that give management company-specific insight into ways their organization can improve (e.g. sales numbers via product, promotion, referral business, repeat customers, etc.).  Work with your bookkeeper to identify the specific areas within your business that need special attention […]

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It’s All About the Experience.

Customer is king. As a small business owner, we know that to be true, but what about the people we have working for us? They are the face of our business. They represent us. Do they know the importance of their every interaction with our client base? Have we properly trained them on one of the most integral parts of business – customer service? As the New Year begins, take the opportunity to step back and evaluate your business’ front line. Since the client is ultimately “boss”, below is a basic customer service refresher course. • Listen and make eye […]

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